At Sotel.vn, we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you log in using Facebook Login and access our services.
1. Scope of application
This policy applies to all users who access sotel.vn and related services operated by us.
2. Data we collect
When you log in with Facebook, we only request and receive the following information:
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Your public name (name)
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Your email address (email)
We do not request access to any other data such as your friends list, messages, photos, date of birth, or location.
Additionally, our system may collect some non-personally identifiable technical information (e.g., IP address, browser type, access time, session cookies) to ensure system security and for basic analytics.
3. Purpose of data usage
We use your data solely for the following purposes:
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To create and manage your user account.
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To enable login and provide access to our services.
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To send service-related notifications or support messages.
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To maintain security, prevent fraud, and comply with legal obligations.
We do not sell or share your personal information with any third parties for marketing purposes.
4. Legal basis
Your data is processed based on your explicit consent when you click “Continue with Facebook.”
You may withdraw your consent at any time (see Your rights below).
5. Data sharing
We only share your information when necessary:
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With service providers (e.g., hosting, technical support) bound by confidentiality agreements.
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With authorities when legally required.
These entities are not allowed to use your data for their own purposes.
6. Data retention
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Your data is securely stored on our servers or by authorized cloud providers.
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We retain your data until you request deletion or until your account remains inactive for 24 months.
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Technical and security logs may be retained longer if required for fraud prevention or legal compliance.
7. Your rights
You have the right to:
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Access and update your information.
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Withdraw consent and request deletion of your data.
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Complain about data processing if you believe it violates your rights.
To request deletion, see Facebook Data Deletion Instructions below.
8. Facebook Data Deletion Instructions
If you wish to delete data retrieved from Facebook related to your Sotel.vn account, please follow one of the methods below:
Method 1:
Send an email to [[email protected]] with the subject:
“Facebook Data Deletion Request – [your email]”
Include your name, Facebook email, and specify your request for deletion.
Method 2:
Go to your Account Settings on Sotel.vn (if available) and choose Delete Account.
Upon receiving a valid request, we will verify your identity and delete or anonymize your data within 7–30 business days.
Some log or technical data may be kept for legitimate purposes such as fraud prevention or legal compliance.
9. Cookies and similar technologies
We use only essential cookies to:
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Maintain your login session.
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Protect the system from unauthorized access.
You may disable cookies in your browser, but doing so might affect login functionality.
10. Data security
We implement multiple layers of protection:
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HTTPS/TLS encryption for all communications.
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Access control and permission limitation internally.
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Regular system monitoring and data backups.
While we do our best to protect your information, no method of transmission or storage is 100% secure.
11. International data transfer
Your data may be processed or stored on servers located outside Vietnam, depending on our service providers.
We only work with partners who ensure appropriate data protection standards.
12. Children’s privacy
Our services are not intended for children under 13.
If you believe a child has provided us with personal information, please contact us so we can promptly remove it.
13. Compliance with Meta policies
We comply with Meta Platform Terms and Developer Policies.
We do not combine Facebook data with data from other sources for advertising or analytics without your explicit consent.
14. Updates to this policy
We may update this policy periodically.
When we do, we will update the “Last updated" date above and may notify users of significant changes.
15. Contact us
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Responsible entity: Công ty cổ phần Công nghệ thông tin và Truyền thông Repu Việt Nam
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Address: 60B Nguyễn Huy Tưởng, Thanh Xuân, Hà Nội
- Phone: 0962 544 870
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Support: [email protected]
Vietnamese